The Methodology for IT User Support,

Version 2

Site Version 2.0, August 15th 2011

Site content © Bruton Consultancy 2011

All included trademarks are the copy right of their respective owners

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What is it?

MITUS2 is a suite of interconnected, proven, end to end instructions how to design, staff, skill, productize, measure, manage, motivate and justify IT user support at first, second and 'third' line.

Leading UK-based helpdesk consultant, trainer and bestselling author Noel Bruton. Learn more about him here.

Who is behind it?

What happened to Version 1?

Version 1 was developed between 1991 and the present day, but only used in Bruton’s private consultancy client engagements. Version 2 is a redesign for more universal implementation.

Is it part of ITIL™/ITSM?

No, it is not. It is specifically aimed at the practical detail of designing and running IT end-user support, a vast area of knowledge and technique that ITIL has chosen never to usefully address. It can coexist and even link with ITIL or stand independently. Click here to read more details.

How can I get involved?

You can follow MITUS2 on Twitter (@MITUS2). If you are a member of a user support desk, tell us about your favourite support issues, to make sure they will be covered. We are also keen to talk NOW to support software developers about building MITUS2 into their products. And later, we will be looking for business partners to advise more support desks about MITUS2.

Can I buy it yet?

The first components of MITUS2 will begin to appear before the end of 2011. Further information will appear in the IT press.

How is it delivered?

To be finalised, but will consist of paper and software materials plus an online community and optional external training and/or consultancy.

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